Refund policy

Due to the perishable nature in terms of fragility and condition of dried flowers we do not generally accept returns, exchanges or refunds. All of our bouquets are handmade to order personally for you. Custom items are strictly non-returnable and non-refundable. Food items (as sold in some of our gift hampers) are strictly non-returnable and non-refundable. Beauty items (as sold in some of our gift hampers), such as personal care products, are strictly non-returnable and non-refundable.

We provide as much information as possible regarding sizing, colours and images so please ensure you thoroughly read descriptions BEFORE purchasing to prevent disappointment. Dried flowers are generally smaller than fresh flowers so please ensure the measurements are suitable for your requirements before you order.

However, should there be an issue with your order and we accept a return and refund request please see our policy below.

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, undamaged, with tags (where appropriate), and in its original packaging. You’ll also need the receipt or proof of purchase for us to trace your order. 

To start a return, you can contact us at willowcottageinteriors@outlook.com

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note, all return costs are entirely at the cost of the customer. We are unable to refund return postage fees. If an item is returned to us not in its original state, used or damaged, we will not be able to refund in full. Please retain all proof of postage to ensure you are able to trace your parcels return to us and if this is required further down the line should an issue with the courier arise.

Damages and issues
Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at willowcottageinteriors@outlook.com.